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Returns & Cancellation

Should you wish to return goods for any reason you have the right to do so within 7 working days of receiving the goods. The full cost of the goods will be refunded to the original credit/debit card. We reserve the right to charge you in respect of the initial delivery cost or later re-stocking of the goods. You will be responsible for returning the goods to us at your own cost and expected to take necessary precautions to prevent any damage in transit.

  • Goods supplied to your own size, design or specification may not be returned.
  • Goods must be returned in original condition and may not be returned after any form of treatment, cutting or alteration with anything including wood stain, wax, oil or preserver.
  • Goods must be returned to our correct address. Please contact us for confirmation before returning items.

In the case of any suspected defect or damage, please contact us immediately and always before returning goods. If we are notified that you believe the returned goods to be defective or damaged, upon receiving the goods we can inspect the defect or damage with a view to an exchange of goods or refund.

 

Should you want to cancel your order you must give written notice to us. Notification by phone will only be accepted if preceding full written confirmation of cancellation via post or e-mail to our office address. Cancellation can only be accepted providing the goods have not already been cut, manufactured or dispatched. In circumstances where we accept your cancellation, we reserve the right to make a deduction in respect of any charges we have incurred up to that point, including carriage or re-stocking of the goods

You can do this by:

  • Calling us on 0114 234 3924, emailing us on webenquiries@hillsboroughfencing.com, or writing to us at 20 Livesey Street, Sheffield, South Yorkshire, S6 2BL to arrange a collection.
  • Alternatively, you can return the product to your local M-Track store, but you must bring your sales receipt and the credit/debit card used for payment or you may be declined a refund. In this case a credit note will be issued.